and William Ury and Bruce Patton
This very readable paperback proved an excellent solution to my search for a simple guide applicable to any situation (political, business, family, etc) in which a conflict between two parties needs to be resolved. The authors' connections with Harvard University and Harvard Law School testify to their knowledge, experience and authority in this area. Not surprisingly this small volume is a bestseller worldwide.
(Jeremy Swann - bwl 42 October 2007 ) |
